Terms of service
Last Updated: August 24, 2026
Welcome to Stepore. These Terms of Service govern your access to and use of Stepore.shop, including purchases made through our online store.
Throughout these Terms, “Stepore,” “we,” “us,” and “our” refer to Stepore. “You” and “your” refer to visitors, customers, and other users of our website.
By accessing our website or purchasing from us, you agree to these Terms of Service. Please read them carefully.
1. Online Store Terms
By using our website, you represent that you have reached the age of majority in your jurisdiction or otherwise have the legal capacity or necessary authorization to enter into transactions through our store.
You may not use our products, website, or services for unlawful or unauthorized purposes.
You must not attempt to interfere with the operation, security, integrity, or functionality of our website.
2. General Conditions
We reserve the right to refuse or cancel service or orders where reasonably necessary, including in cases of suspected fraud, unauthorized transactions, pricing errors, inventory issues, misuse of the website, or violations of these Terms.
Any exercise of these rights remains subject to applicable law.
3. Product Information
We make reasonable efforts to display product descriptions, images, specifications, sizes, and other information accurately.
However, colors and appearance may vary depending on your screen, device settings, lighting, manufacturing variations, or other factors.
Product packaging and minor design details may also change from time to time without materially affecting the product's intended function.
4. Prices and Payments
Prices displayed on Stepore.shop are subject to change without notice unless otherwise required by applicable law.
The total amount payable will be presented during checkout before your order is submitted.
You agree to provide current, complete, and accurate billing and payment information when placing an order.
Available payment methods are displayed at checkout and may vary depending on your location.
5. Orders
After placing an order, you may receive an electronic confirmation. This confirmation acknowledges receipt of your order and does not necessarily constitute final acceptance if additional verification is required.
We reserve the right to cancel or limit an order for legitimate reasons, including suspected fraud, obvious pricing errors, payment authorization issues, or product unavailability.
If we cancel an order after payment has been successfully collected, the applicable amount will be refunded.
6. Shipping and Delivery
Stepore currently provides free worldwide shipping.
Our estimated delivery time is generally 7–10 days. Delivery estimates are not guaranteed and may be affected by destination, customs processing, carrier delays, weather conditions, holidays, local disruptions, or circumstances outside our reasonable control.
Additional information is available in our Shipping Policy.
7. Returns and Refunds
Eligible purchases may be returned under our 30-day free return and refund policy.
Please review our Return and Refund Policy for eligibility requirements, procedures, and other applicable conditions.
8. Accuracy of Information
We strive to keep information on our website accurate and current. However, occasional typographical errors, inaccuracies, or omissions may occur.
Where legally permitted, we may correct errors or update information without prior notice.
9. Intellectual Property
Unless otherwise indicated, the website content owned by Stepore, including original text, branding, logos, graphics, page layouts, and other materials, is protected by applicable intellectual property laws.
You may access the website for personal, non-commercial use. You may not reproduce, distribute, sell, exploit, or commercially use protected Stepore content without authorization.
10. Third-Party Services
Our website may use or integrate services provided by third parties, including payment processors, shipping providers, analytics providers, and e-commerce technology providers.
Your interaction with certain third-party services may also be governed by their respective terms and policies.
11. Prohibited Uses
You may not use our website:
- For unlawful or fraudulent purposes;
- To violate applicable laws or regulations;
- To infringe intellectual property rights;
- To transmit malicious code or harmful software;
- To collect information about others unlawfully;
- To interfere with website security or functionality; or
- To engage in abusive or deceptive conduct.
12. Disclaimer and Limitation of Liability
Nothing in these Terms excludes or limits liability or consumer rights that cannot lawfully be excluded or limited.
To the maximum extent permitted by applicable law, Stepore will not be responsible for indirect, incidental, special, or consequential losses arising from your use of the website or services where such liability may legally be limited.
13. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses or claims arising directly from your unlawful use of the website or material violation of these Terms.
14. Severability
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue in effect.
15. Changes to These Terms
We may update these Terms periodically to reflect changes to our services, business practices, or legal obligations.
The latest version will be published on this page with an updated revision date.
16. Governing Law
These Terms are governed by the applicable laws of British Columbia and Canada, without limiting any mandatory consumer rights that may apply to customers in other jurisdictions.
17. Contact Information
Questions about these Terms of Service may be sent to:
Stepore
588 Ruby Cres
Nanaimo, BC V9T 2P9
Canada
Email: support@Stepore.shop
Phone: +1 (250) 619-2667
Website: Stepore.shop