Shipping policy
Last Updated: August 24, 2026
Thank you for shopping with Stepore. We are committed to making delivery straightforward and accessible for customers around the world.
This Shipping Policy explains our shipping costs, estimated delivery times, order processing, tracking, and procedures for delivery issues.
1. Free Worldwide Shipping
Stepore offers FREE SHIPPING WORLDWIDE on orders placed through Stepore.shop.
There is no minimum purchase requirement to qualify for our standard free shipping service unless a specific promotion states otherwise.
2. Estimated Delivery Time
Our standard estimated delivery timeframe is:
7–10 days
Delivery times are estimates and may vary depending on the destination and circumstances affecting the shipping network.
3. Order Processing
After you place an order, we begin preparing it for shipment.
Orders may require processing and verification before dispatch. Processing times can be affected by weekends, public holidays, unusually high order volumes, payment verification, or other operational circumstances.
You will receive available shipment information electronically once your order has been dispatched.
4. International Shipping
We ship internationally to destinations supported by our shipping and logistics partners.
International orders may pass through customs or other border processing procedures.
Customs processing and local delivery procedures are controlled by government authorities and local carriers and may occasionally extend the estimated delivery timeframe.
5. Customs, Duties, and Taxes
Depending on your destination and applicable local laws, an international shipment may be subject to customs duties, import taxes, fees, or other governmental charges.
Where such charges are imposed and are not expressly collected during checkout, they may be the responsibility of the recipient, subject to applicable law.
We recommend checking local import requirements if you are uncertain about charges that may apply in your country.
6. Tracking Your Order
Where tracking is available, shipment information will be provided after your order has been dispatched.
Please allow reasonable time for tracking information to become active after the carrier receives the shipment.
7. Incorrect Shipping Information
Customers are responsible for providing accurate and complete delivery information during checkout.
Please carefully review your:
- Recipient name;
- Street address;
- Apartment or unit number;
- City;
- State or province;
- Postal or ZIP code;
- Country; and
- Contact information.
If you notice an error after placing an order, contact support@Stepore.shop as quickly as possible.
We cannot guarantee that shipping information can be changed after an order has entered fulfillment or been dispatched.
8. Delayed Orders
Although most shipments are expected to arrive within the estimated timeframe, delays can occasionally occur because of customs processing, carrier disruptions, severe weather, peak seasons, holidays, local delivery conditions, or other circumstances outside our reasonable control.
If your order appears significantly delayed, please contact our support team so we can review the available tracking and shipping information.
9. Lost Packages
If tracking indicates that your shipment may have been lost in transit, please contact us.
We may investigate the shipment with the relevant carrier or logistics provider before determining the appropriate resolution.
10. Packages Marked as Delivered
If tracking shows your package as delivered but you cannot locate it, we recommend:
- Checking around the delivery location;
- Asking household members or neighbors who may have accepted it;
- Checking with your local delivery carrier; and
- Contacting Stepore if the package still cannot be located.
We will review the available information and assist where reasonably possible.
11. Damaged Deliveries
If your order arrives damaged, please take clear photographs of the product and packaging and contact us promptly at support@Stepore.shop.
Our team will review the issue in accordance with our Return and Refund Policy.
12. Returns
Eligible purchases are covered by our 30-day free return and refund policy.
Please review our Return and Refund Policy before sending any item back.
13. Contact Us
For shipping or delivery questions, contact:
Stepore
588 Ruby Cres
Nanaimo, BC V9T 2P9
Canada
Email: support@Stepore.shop
Phone: +1 (250) 619-2667
Website: Stepore.shop