Refund policy

Last Updated: August 24, 2026

At Stepore, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we offer a 30-day return and refund policy, subject to the terms outlined below.

This Return and Refund Policy applies to purchases made directly through Stepore.shop.

1. 30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item should generally:

Be returned within 30 days of delivery;
Be in its original condition, unless the item arrived defective, damaged, or incorrect;
Include its original packaging and accessories, where applicable; and
Be accompanied by proof of purchase or your order number.

We recommend contacting us before returning any item so our customer support team can provide the appropriate return instructions.

2. Free Returns

Stepore offers free returns within the eligible 30-day return period.

If your return request is approved, our customer support team will provide you with the applicable return instructions. Please do not send products to our business address without first contacting us, as the appropriate return destination may vary depending on the order.

Unauthorized returns may result in processing delays.

3. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, incomplete, or different from what you ordered, contact us at support@Stepore.shop as soon as reasonably possible.

Please include:

Your order number;
A description of the issue; and
Clear photos of the item and packaging, when applicable.

Once we review your request, we will work with you toward an appropriate solution, which may include a replacement, refund, or other remedy as appropriate.

4. Refunds

Once an eligible return has been received and inspected, or once we otherwise approve your refund, we will notify you.

Approved refunds will generally be issued to the original payment method used for the purchase.

Although we process approved refunds as promptly as possible, your bank, card issuer, or payment provider may require additional time to post the funds to your account. Processing times are controlled by the relevant financial institution and may vary.

5. Exchanges

If you need a different size, style, or variation, please contact our customer support team.

Depending on product availability and the circumstances of your order, we will provide the most appropriate available solution. In some cases, the fastest option may be to return the original item and place a new order.

6. Order Cancellations and Changes

If you need to cancel or modify an order, please contact us as soon as possible.

We cannot guarantee that an order can be changed or cancelled after it has entered processing or been dispatched. If the order has already shipped, you may request a return after receiving it in accordance with this policy.

7. Non-Returnable Items

Certain items may not be eligible for return where required for hygiene, health, safety, or other legal reasons, particularly if they have been used or altered after delivery.

Any exclusions will be applied in accordance with applicable consumer protection laws. This policy does not limit any rights or remedies that cannot legally be excluded.

8. Lost Return Packages

When applicable, please retain any return shipping receipt or tracking information until your return has been completed.

Stepore cannot be responsible for return packages sent outside our provided return instructions.

9. Consumer Rights

Nothing in this policy is intended to exclude, restrict, or replace any mandatory rights or remedies available to you under applicable consumer protection laws.

Where applicable law provides you with rights that are more favorable than this policy, those statutory rights will apply.