Contact information

Last Updated: August 24, 2026

Welcome to Stepore. We value clear communication and are available to assist customers with questions about our products, orders, shipping, returns, refunds, and store policies.

Business Information

Store Name: Stepore
Website: Stepore.shop
Established: 2023

Business Address:
588 Ruby Cres
Nanaimo, BC V9T 2P9
Canada

Customer Support Email: support@Stepore.shop

Telephone: +1 (250) 619-2667

Customer Support

For the fastest assistance, please contact us by email at support@Stepore.shop.

When contacting us regarding an existing purchase, please provide your order number and the email address associated with the order.

This helps our customer support team locate your purchase and respond more efficiently.

Order Support

You may contact us regarding:

Product information;
Sizing or product selection;
Order confirmation;
Order status;
Shipping and tracking;
Delivery issues;
Damaged or incorrect products;
Returns and refunds; or
General questions about Stepore.shop.

Returns

Stepore provides eligible customers with a 30-day free return and refund policy.

Please contact our support team before sending a return. The business address listed on this page should not automatically be considered the return destination.

Our team will provide the appropriate instructions for your order.